Shipping + Processing Policy (Final)

Processing Time

Please allow 2–5 business days for order processing (excluding weekends and holidays). Once your order ships, you will receive an email confirmation with tracking.

Shipping Time

After processing, shipping typically takes 3–5 business days. Delivery timelines may vary by location and carrier.

Tracking

Tracking details are emailed as soon as your order is in transit. Please allow up to 24 hours for tracking updates to appear.

Address Accuracy

Customers are responsible for providing the correct shipping address at checkout. Orders shipped to an incorrect address provided at checkout may not be eligible for replacement.

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7-Day Exchange Policy (Final — Opened Allowed, Not Installed + Customer Pays)

We want you to love your purchase. If you are not fully satisfied, we offer an exchange for a different item of equal value, subject to the conditions below.

Exchange Window

Exchange requests must be submitted within 7 days of delivery.

Eligible for Exchange (Must meet all conditions)

To qualify, the product must be:

    •    Uninstalled, unworn, and unaltered

    •    Not cut, colored, bleached, chemically processed, or heat-damaged

    •    Free of odor, product buildup, tangling, shedding from use, or any signs of wear

    •    Returned in clean, resellable condition with original packaging included

Not Eligible for Exchange

Products are not eligible if they have been:

    •    Installed/worn

    •    Cut, colored, bleached, or chemically altered

    •    Used with styling products (mousse, spray, gels, oils, etc.)

    •    Returned in a condition that cannot be resold

Return Shipping for Exchanges

Customers are responsible for return shipping costs for all exchanges. Original shipping fees are non-refundable.

Equal-Value Exchange

    •    Exchanges are for equal value.

    •    If you choose an item of higher value, you may pay the difference.

    •    If you choose an item of lower value, store credit may be issued for the difference.

How to Request an Exchange

Email us within 7 days of delivery with your order number and clear photos of the product and packaging. Once approved, you’ll receive return instructions.

Customer Satisfaction is our #1 priority